Frosteam Limited Warranty — 1 Year

1. Who is covered

This warranty is offered only to the original purchaser of a new product bought from thefrosteam.com, from an authorized Frosteam retailer, or through the Frosteam Kickstarter campaign and delivered by Frosteam. It is not transferable.

2. Warranty period

One (1) year from the date the product is delivered to the original purchaser, as shown by the carrier's tracking.

3. What is covered

Frosteam Harmony™ device and the accessories included in its box: defects in materials and workmanship that cause the product to fail during normal household use in accordance with the user manual.

Frosteam Dive Breather: defects in materials and workmanship.

Frosteam Face Roller: manufacturing defects. The roller is made of natural stone; variations in color, veining and texture are normal characteristics, not defects.

4. What Frosteam will do

If Frosteam confirms that a product is covered, Frosteam will, at its option, repair it, or replace it or the defective part with a new or refurbished product or part of equal or better function. If neither is reasonably possible, Frosteam will refund the price paid for that product.

For the Dive Breather and the Face Roller, the remedy is replacement, and Frosteam may accept photos instead of a return.

A repaired or replacement product or part is covered for the remainder of the original warranty period. Replaced products and parts become the property of Frosteam.

5. What is not covered

This warranty does not cover:

• damage that occurs in transit, which must be reported within 7 days of delivery under our Refund & Return Policy;
• accidental damage, including drops, impacts, and cracks or breakage that occur after delivery;
• damage caused by misuse, abuse, or use contrary to the user manual, including adding oils, additives or liquids to a reservoir not designed for them;
• damage caused by failure to clean or descale the product as described in the user manual;
• damage caused by use with an incorrect voltage or power source;
• damage caused by accessories, parts, modifications or repairs not provided or authorized by Frosteam;
• products whose serial number has been removed or altered;
• commercial, professional or rental use, such as in a spa, salon or clinic;
• normal wear, parts that wear with use, and cosmetic changes that do not affect function;
• consumables, including essential oils, Aqua Drops, creams and other skincare products;
• loss or theft;
• products delivered outside Canada, the United States and Mexico.

6. How to make a claim

Before the end of the warranty period, email sales@thefrosteam.com with your order number (or, for Kickstarter backers, the email used for your pledge), a description of the problem, and photos or a short video.

We will first help you troubleshoot. If a return is needed, we will send you a return authorization and instructions; products sent without one may be refused.

Frosteam will assess each claim in good faith based on its inspection or the evidence provided; this does not limit your legal rights.

Only Frosteam is authorized to perform warranty service.

7. Shipping costs

You pay to ship the product to Frosteam. Frosteam pays to ship the repaired or replacement product to you. If the product is not covered, we will tell you, and it will be returned to you at your cost. For products delivered in Mexico, section 9 applies.

8. Limits

This warranty is the only express warranty Frosteam gives for its products.

To the extent permitted by law, any implied warranty, including any implied warranty of merchantability or fitness for a particular purpose, is limited to the duration of this warranty, and Frosteam is not liable for incidental or consequential damages. Some states and provinces do not allow limits on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so these limits may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state, and from province to province or country to country.

9. Your legal rights

Nothing in this warranty excludes or limits the rights you have under the consumer protection laws that apply to you, including, in Québec, the legal warranties provided by the Consumer Protection Act and, in Mexico, the Federal Consumer Protection Law.

For products delivered in Mexico, as required by that law, Frosteam covers the costs of performing this warranty, including shipping; time spent on repairs does not count toward the warranty period; a replacement product, and any replaced part, receives a new warranty period; you may choose the remedy for hidden defects as provided by law; and the warranty may be refused only if the product was used in other than normal conditions, was not operated in accordance with its instructions, or was altered or repaired by persons not authorized by Frosteam.

10. Contact

Questions about this warranty

Short answers. The complete terms are in sections 1 to 10 above.