At Frosteam, we're passionate about revolutionizing your skincare routine with our innovative face ice bath machine. We're here to answer your questions, provide support, and ensure you have the best possible experience with our product.
How can we help you today?
Product support
- Troubleshooting your face ice bath machine
- Understanding features and functions
- Warranty information
Customer care
- Order tracking
- Shipping inquiries
- Returns and exchanges
Contact information
Email: info@thefrosteam.com
Phone: 1-807-770-3165
Hours: Monday-Friday, 9 AM - 5 PM EST
Our promise
We're committed to delivering exceptional skincare technology and unparalleled customer support. Your satisfaction is our priority.
Why You Should Contact Us
Contact us today if you have any questions or need assistance. We're here to help you every step of the way. Our team is dedicated to providing excellent service, and we believe in open communication. Whether you have a query about our products or need support for an ongoing issue, your concerns are important to us. So don't hesitate to reach out, because we are eager to assist you.
How to Reach Us
You can get in touch with us through various channels. Reach out to us via email, phone, or our online contact form. Each method is straightforward and designed to ensure your message gets to the right person quickly. For urgent inquiries, calling us directly might be the fastest way to get the answers you need. However, we always monitor our emails and messages to ensure a timely response.
What Happens Next?
When you contact us, you can expect a prompt and informative response. Our team will review your message and get back to you as soon as possible. We value your feedback and questions, and we are committed to providing clear answers. Depending on the nature of your inquiry, we may direct you to additional resources or schedule a time to discuss your concerns in detail.
Can I return an item?
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email. Check out our shipping policy for details.
How long does it take to get a response?
We typically respond within 24 to 48 business hours.
<div class="dynamic-checkout__content" id="dynamic-checkout-cart" data-shopify="dynamic-checkout-cart"> <shopify-accelerated-checkout-cart wallet-configs="[{"supports_subs":true,"supports_def_opts":false,"name":"shop_pay","wallet_params":{"shopId":73034760445,"merchantName":"The Frosteam","personalized":true}},{"supports_subs":false,"supports_def_opts":false,"name":"paypal","wallet_params":{"shopId":73034760445,"countryCode":"CA","merchantName":"The Frosteam","phoneRequired":true,"companyRequired":false,"shippingType":"shipping","shopifyPaymentsEnabled":true,"hasManagedSellingPlanState":false,"requiresBillingAgreement":false,"merchantId":"SNKFX85C2SXBS","sdkUrl":"https://www.paypal.com/sdk/js?components=buttons\u0026commit=false\u0026currency=CAD\u0026locale=en_US\u0026client-id=AexZEtAxk09Ncgj6FSWFFyGKbxxAZ_LTyJ2DPdJWl1YUlecinmc5AfIaRF2qYjWlusWahlzz6SVkY5Ci\u0026merchant-id=SNKFX85C2SXBS\u0026intent=authorize"}}]" access-token="e9271074254ee49e5a6e5bb07ebf906c" buyer-country="CA" buyer-locale="en" buyer-currency="CAD" shop-id="73034760445" cart-id="56acad540dac35f27cf93c93da4851c4" enabled-flags="["ce346acf","c0874428"]" > <div class="wallet-button-wrapper"> <ul class='wallet-cart-grid wallet-cart-grid--skeleton' role="list" data-shopify-buttoncontainer="true"> <li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li><li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'> </div></li> </ul> </div> </shopify-accelerated-checkout-cart> <small id="shopify-buyer-consent" class="hidden" aria-hidden="true" data-consent-type="subscription"> One or more of the items in your cart is a deferred, subscription, or recurring purchase. By continuing, I agree to the <span id="shopify-subscription-policy-button">cancellation policy</span> and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted. </small> </div>
