Contact

Contact Frosteam™ — Customer Support & Product Assistance

Need help with your Harmony™ facial ice bath device, an existing order, or a general question? The Frosteam™ support team is here to help.

Whether you need assistance before purchasing, setting up your device, troubleshooting, warranty information, or shipping updates, we'll respond as quickly as possible to ensure you have the best possible experience.

How Can We Help You Today?

Product Support

We can help you with:

• Harmony™ setup and operation
• Facial ice bath machine troubleshooting
• Cold therapy function questions
• Nano-ionic steam support
• Aromatherapy system assistance
• Product features and functions
• Cleaning and maintenance
• Warranty information
• Replacement parts
• General product questions

Orders & Shipping

Contact us regarding:

• Order status
• Tracking information
• Shipping questions
• Delivery updates
• Address changes
• Returns
• Exchanges
• Damaged shipments

Business, Wholesale & Media Inquiries

For partnerships, retailers, distributors, wholesale opportunities, media requests, influencer collaborations, affiliate opportunities, or investment inquiries, please contact our team directly.

Contact Information

Email

hello@thefrosteam.com

Phone

+1 (807) 770-3165

Business Address

Frosteam™

17390 Rue Victor, Suite 202

Mirabel, Quebec J7J 1A7

Canada

📍 Get Directions on Google Maps

📧 Email Us

📞 Call Us

Business Hours

Monday to Friday

9:00 AM – 5:00 PM (Eastern Time)

Visit Our Office

Our headquarters are located in Mirabel, Quebec, Canada, where our customer support, product development, and business operations are managed.

Visits are available by appointment only unless otherwise confirmed by a member of our team.

Google Maps

📍 View on Google Maps

About Frosteam™

Frosteam™ is a Canadian wellness and skincare technology company headquartered in Mirabel, Quebec, Canada.

We develop innovative beauty and wellness devices that combine facial cold therapy, nano-ionic steam, and aromatherapy into one premium skincare experience.

Our flagship product, Harmony™, is an advanced 3-in-1 facial ice bath device designed to:

• Reduce facial puffiness
• Refresh and revitalize the skin
• Support healthier-looking skin
• Enhance your daily skincare routine
• Deliver a professional spa-inspired experience at home

Whether you're focused on skincare, recovery, wellness, or self-care, Harmony™ helps simplify your routine with premium technology designed for everyday use.

We proudly serve customers throughout Canada, the United States, and Mexico, with international expansion underway.

Why Customers Trust Frosteam™

• Canadian Company
• Premium Customer Support
• Secure Checkout
• Worldwide Shipping
• Warranty Coverage
• Innovative Wellness Technology
• Premium Skincare Devices
• Trusted Customer Service

Who We Help

From facial ice bath machines and cold facial therapy to nano-ionic steam and aromatherapy skincare devices, Frosteam™ supports everyone building a daily wellness ritual — whether you're after a morning depuff, faster facial recovery, or a complete at-home spa experience.

Our Commitment

At Frosteam™, every customer matters.

We are committed to delivering innovative skincare technology backed by responsive, knowledgeable, and friendly customer support.

From your first question before purchasing to long-term product ownership, our goal is to provide exceptional service and ensure you get the most from your Harmony™ experience.

Your satisfaction is our priority.

How to Reach Us

You can contact us by email, phone, or through the contact form on this page.

For faster support, please include:

• Your order number
• A description of your question
• Photos or videos (if applicable)

This allows our support specialists to assist you more efficiently.

What Happens Next?

Once we receive your message, a member of our support team will review your inquiry and respond as quickly as possible.

Depending on your request, we may ask for:

• Your order number
• Photos or videos
• Your Harmony™ serial number
• Additional product information

We may also direct you to:

• Product setup guides
• User manuals
• Warranty information
• Shipping updates
• Return instructions
• Troubleshooting resources

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Helpful Resources

You may also find answers by visiting:

• Frosteam™ Products Page
• Frequently Asked Questions
• Shipping Policy
• Returns & Refund Policy
• Blog
• Privacy Policy
• Terms & Conditions

Follow Frosteam™

Stay connected for product updates, skincare tips, wellness content, and exclusive announcements.

• Instagram
• Facebook
• X
• TikTok
• Pinterest
• YouTube
• LinkedIn

Still Have Questions?

Whether you have questions about Harmony™, facial cold therapy, nano-ionic steam, aromatherapy, shipping, warranty coverage, or your order, we're here to help.

📧 Email our support team

📞 Call us

📍 Visit our office (by appointment)

We look forward to helping you experience the future of skincare and wellness.