Frosteam™ Policies
Every policy governing your purchase, your device and your personal data is listed below. Each link opens the complete, binding version.
- Terms of Service: the agreement covering use of this site and any order placed on it.
- Shipping Policy: destinations, processing times, carriers and tracking.
- Returns & Refund Policy: return eligibility, how to start a return, and how refunds are issued.
- Limited Warranty: what is covered, for how long, and how to make a claim.
- Privacy Policy: what data we collect, how it is used, and how to opt out of tracking.
Shipping
Frosteam ships free to Canada, the United States and Mexico. Destinations, processing times and carrier details are set out in full in the Shipping Policy.
Returns and refunds
If a Frosteam product is not right for you, the Returns & Refund Policy sets out the conditions, the return window and the steps to follow. To start a return, contact our team with your order number.
Warranty
The Frosteam Limited Warranty — 1 Year covers the Frosteam Harmony™ device and the accessories included in its box, the Dive Breather and the Face Roller. Consumables are not covered. To make a claim, email sales@thefrosteam.com with your order number, a description of the problem, and photos or a short video. The Limited Warranty sets out the complete terms, including what is not covered and your legal rights.
Privacy and tracking
The Privacy Policy explains what we collect, why, and how long we keep it. It also covers how to opt out of analytics and marketing tracking, and how to request access to or deletion of your personal data.
Who you are buying from
Frosteam™ is operated by 9527-3165 Québec Inc., a Canadian company headquartered at 17390 rue Victor, Suite 202, Mirabel, Québec J7J 1A7, Canada.
Support: hello@thefrosteam.com · +1 (807) 770-3165 · Monday to Friday, 9:00 a.m. – 5:00 p.m. Eastern.
Questions about a policy
If anything on these pages is unclear, contact us before placing your order. We would rather answer the question up front. You may also find what you need in the Frosteam FAQ.