Frosteam™ Policies
Every policy governing your purchase, your device and your personal data is listed below. Each link opens the complete, binding version.
- Terms of Service — the agreement covering use of this site and any order placed on it.
- Shipping Policy — destinations, processing times, carriers and tracking.
- Returns & Refund Policy — return eligibility, how to start a return, and how refunds are issued.
- Privacy Policy — what data we collect, how it is used, and how to opt out of tracking.
Shipping
Frosteam ships free to Canada, the United States and Mexico. Destinations, processing times and carrier details are set out in full in the Shipping Policy.
Returns and refunds
If a Frosteam product is not right for you, the Returns & Refund Policy sets out the conditions, the return window and the steps to follow. To start a return, contact our team with your order number.
Warranty
Every Frosteam Harmony device is covered by our warranty, and the Harmony is certified CE, UL, FCC and RoHS. For a warranty claim, contact our support team with your order number and, where possible, photos or video of the issue.
Privacy and tracking
The Privacy Policy explains what we collect, why, and how long we keep it. It also covers how to opt out of analytics and marketing tracking, and how to request access to or deletion of your personal data.
Who you are buying from
Frosteam™ is operated by 9527-3165 Québec Inc., a Canadian company headquartered at 17390 rue Victor, Suite 202, Mirabel, Québec J7J 1A7, Canada.
Support: hello@thefrosteam.com · +1 (807) 770-3165 · Monday to Friday, 9:00 a.m. – 5:00 p.m. Eastern.
Questions about a policy
If anything on these pages is unclear, contact us before placing your order — we would rather answer the question up front. You may also find what you need in the Frosteam FAQ.