Política de envío

Effective Date : May 26 2025

At Frosteam, we are committed to transparency, reliability, and a premium customer experience. This Shipping Policy explains how pre-orders, fulfillment, shipping timelines, and deliveries are handled.

1. Pre-Order Status (Important)

The Frosteam device is currently offered as a pre-order product.

By placing an order, you acknowledge and accept that:

• The product is not in immediate stock at the time of purchase

• Production and inventory allocation are in progress

• Shipping will begin only once inventory is received and ready for fulfillment

Our inventory is currently scheduled to arrive in September 2026 (Q3 2026).

2. Fulfillment Timeline

Shipping will begin only after inventory has been received, inspected, and prepared for fulfillment.

Once inventory becomes available:

• Orders will enter the processing phase

• Order processing may take up to 21 business days due to launch volume, quality control, and logistics preparation

Customers will receive a shipping confirmation email once their order has been dispatched.

3. First Come, First Served Fulfillment

All pre-orders are fulfilled strictly on a first come, first served basis, according to the original order date.

This means:

• Earlier pre-orders will be shipped first

• Later orders will be shipped sequentially based on purchase chronology

• No order will bypass the fulfillment queue unless explicitly stated by Frosteam

This policy ensures fairness and transparency for all early customers and supporters.

4. Shipping Methods

We partner with trusted international logistics carriers, including:

• UPS

• Canada Post

• DHL or equivalent global carriers

The shipping carrier is selected based on destination, operational efficiency, and delivery reliability.

5. Estimated Delivery Times (After Shipment)

Once your order has been shipped, the estimated delivery times are:

• Canada & United States: 5–15 business days

• International: 7–21 business days

Shipping timelines begin only after the order has been dispatched, not from the date of purchase, especially for pre-orders.

These delivery times are estimates and may vary depending on:

• Destination country

• Customs clearance procedures

• Carrier operations

• Seasonal logistics demand

Frosteam cannot guarantee exact delivery dates once the package has been handed over to the shipping carrier.

6. External Shipping Delays

Delivery timelines may be affected by factors beyond our control, including but not limited to:

• Customs inspections or clearance delays

• International logistics disruptions

• Weather conditions

• Carrier delays

• High-demand fulfillment periods following product launch

While Frosteam actively monitors shipments, we are not responsible for delays caused by third-party logistics providers or external events.

7. Order Tracking

All orders are shipped with tracking.

Once your order is dispatched:

• A tracking number will be sent via email

• Tracking activation may take 3–7 business days depending on the carrier system

Customers are responsible for monitoring their tracking updates after shipment.

8. Shipping Fees

Shipping costs are calculated at checkout based on:

• Destination

• Package specifications

• Selected shipping method

All applicable shipping fees are clearly displayed before order confirmation.

Unless otherwise stated, the customer is responsible for all shipping and delivery costs.

9. Customs, Duties & Taxes (International Orders)

International orders may be subject to:

• Import duties

• Customs taxes

• VAT or local import fees

These charges are determined by the destination country and are not included in the product price or shipping fees.
All customs duties and taxes remain the sole responsibility of the customer.

10. Delivery Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

Frosteam is not liable for:

• Delays caused by incorrect or incomplete address information

• Failed deliveries due to address errors

• Additional reshipping fees resulting from incorrect address details

11. Lost, Stolen, or Damaged Shipments

If a package is lost, stolen, or arrives damaged:

• Customers must contact us within 7 days of delivery (or expected delivery date)

• Supporting documentation (photos, tracking details, etc.) may be required

Frosteam will assist in opening an investigation with the carrier and work toward a reasonable resolution where applicable.

12. Contact Information

For any shipping-related questions or support, please contact:
Email: sales@thefrosteam.com