Política de envío

Effective Date : May 26 2025

At Frosteam, we provide reliable and efficient shipping services to ensure customer satisfaction. This Shipping Policy outlines our procedures, delivery times, and shipping fees.

1. Order processing

• Orders are typically processed within 21 business days after payment is received.

2. Shipping methods

• We offer various shipping options, including Canada Post and UPS.

• Delivery times vary based on the destination and selected shipping method.

3. Delivery times

Estimated delivery times are as follows:

• 7 to 21 days for domestic deliveries.

• 7 to 28 days for international deliveries.

Please note: Delivery times are estimates and may be affected by factors beyond our control, such as customs delays or adverse weather conditions.

4. Order tracking

• All orders are shipped with a tracking number, which will be provided once your order has been dispatched.

• You can track your shipment using this number on our website or the carrier's platform.

5. Shipping fees

• Shipping fees are calculated based on the total weight of the order, the destination, and the chosen shipping method.

• The fees will be clearly displayed during the checkout process. Unless otherwise agreed in writing, the customer shall bear all shipping and delivery costs.

6. International deliveries

• For international orders, customs duties and taxes may apply.

• These charges are the responsibility of the customer and are not included in the shipping fees.

7. Delivery address

• It is the customer’s responsibility to provide a complete and accurate delivery address.

• Frosteam is not responsible for delays or missed deliveries due to incorrect address information.

8. Partial shipments

• If certain items in your order are out of stock, we reserve the right to ship the available items separately.

• You will be notified of any changes to your order.

9. Order inspection

• Upon receiving your order, please inspect the items immediately.

• We do not warrant against delays or damages caused during transportation and shall not be liable for any delay, loss, or damage occurring during transit.

• Any damage or issues must be reported to our customer service within 30 days of receipt.

At Frosteam, we aim to provide a seamless and dependable shipping experience. We appreciate your trust and are here to assist with any questions regarding our shipping policies.

For questions or concerns, please contact our customer service at info@thefrosteam.com.